Shop Now. I worked at Yankee Candle part-time. What a mess, if you want these candles, just go to the store. Second bad experience in a month and now I am mortified a gift won't be received on time. Let's just say it isn't going well. Yankee Candle ; YANKEE CANDLE; Price. On the 24th I still had not received a refund and sent a query, followed by a tweet a few days later because I had received no reply. 2. I emailed customer care requesting a refund and they took a long time to respond. They still haven't issued my refund but decided to close my file and decided the matter was taken care of satisfactorily. Shop Now . The products were bought in Feb. And it's now May. It’s been such a bad experience, I doubt I will ever buy their products again, even after the pandemic. Their promotional codes don't work that they advertised. My advice AVOID AVOID AVOID. I even called customer service and spoke with someone who had terrible cell service and eventually ended up hanging up. Our community is ready to answer. He could not do that and said it would happen automatically within 48 hours. My concerns are still not resolved. A free inside look at company reviews and salaries posted anonymously by employees. After a two days and three hour wait I called customer service and, although the person I called was kind, he wasn't of great help to my cause. With the understanding of delays with orders being shipped, a response or some type of communication would have been nice. But that never happens, buying one candle when shopping at the store is impossible for me, I'm too impulsive. I have many favorites, from small size to large, once I receive a coupon for buy one, get two free, I'm on it. I have sent multiple emails to the customer service department and have received NO response back at all. THANK YOU Debbie for handling my situation so well. I didn't want to have to spend more money to order the same candles. If an item you ordered is out of stock, they will offer to either refund you or send a replacement, but won’t make good on it. Customer service contacts and company information. They are NOW $15.00 per jar. But I went ahead and ordered them anyway, expecting a refund.I gave him my order number. Always great customer service, even for just one candle. Yankee Candle® Holiday Fragrances; Sale. In order to increase their profits, Yankee Candles has sacrificed quality. Say what? Write A Review (It only takes 30 seconds!) Let us just wait for the items to be shipped." Last purchase from Yankee candle. Review by Apopka 1 month ago. It spilled all over and most was stuck in the wrapper! Yankee Candle has closed almost all their stores in my area so I have to drive across town to the only one left to shop. I told them I didn't feel comfortable ordering again without any reassurance on what discount I'd be given. I could even understand If maybe one of the items fell out of stock that there might’ve been a rush on and the system didn’t keep up, but ALL OF THE ITEMS? I have not yet received a communication from YC beyond the initial order acknowledgement on December 4. Broken products and no refund/replacement! I will never order from them again, Ordered on 1st December, told 3-5 days delivery. Wait 48 minutes to get someone on the phone and customer service number goes to the Philippines and they don't have any different answers than when you go online and enter your order number. I ordered 5 personalized candles for Christmas. It lasted only 24 hours. There was no offer of redelivery but noted it had been taken to a supermarket about 20 minutes from my home . He said he'd refund the 20% and shipping charges once I placed my order.Those two candles cost almost as much as my entire order of 5 candles after it was said and done with. Stay safe with our COVID-19 guide. You are missing a great opportunity to build good relationships, YANKEE! I called and was told I'd receive a replacement. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. Ridiculous - disappointed, Ordered 1st December on a 3-5 day delivery, phoned up as nothing was received and my order said still in the warehouse. Yankee Candle Flagship Store: Outstanding customer service - See 850 traveler reviews, 471 candid photos, and great deals for South Deerfield, MA, at Tripadvisor. Deborah S. From Fundraising, reponded within 2.5 hours. One of the items got cancelled for lack of inventory and another arrived shattered into pieces with no response from Yankee Candle. The customer service via chat and phone are terrible. 102 Reviews | 2.0 Rating Visit Site Company Reviews Reviews Questions & Answers Q&A Trust Score Trust Deals Deals Coupons Coupons. I ordered candles for gifts on 12/11 and as of 12/15 they are not even shipped! Lest we forget the horrendous customer service. I ordered candles online April 4th. Initial Yankee Candle complaints should be directed to their team directly. Let's send a clear message to Yankee Candle - You give up on quality to increase profits - You will have no profits. Ask a question about working or interviewing at Yankee Candle Company. Over the last couple years however it seems their customer service has gone downhill and I prefer to purchase from other retailers such as Bath and Body Works. Claim your listing for free to respond to reviews, update your profile and manage your listing. I tried to contact customer service and got a generic response a week later, long after the promotion expired and I had made my purchases. Yes I did go to my account and make sure my preferences were set correctly. So be patient on delivery time. I placed an order worth 76 euros on December 13th, and on the 18th an email was sent claiming that they had to cancel all orders, blaming it on the courier (mind you that five days later I placed an order on another website that also used ups and it was delivered 5 days earlier than expected) and saying that they couldn't have sent the orders in time for Christmas (which I personally didn't even care about). Yankee lost $15 worth of sales, to bad they would have let me use the coupon! Constantly cancel orders when items show 'in stock'. 4 Stars & Up & Up; 3 Stars & Up & Up; 2 Stars & Up & Up; 1 Star & Up & Up; Featured Brands. Reviews from Yankee Candle Company employees about working as a Customer Service Representative at Yankee Candle Company. Never again, I can go to Kohl's, Hallmark etc. I am done with this company. (got melt cups). Find helpful customer reviews and review ratings for Yankee Candle Strawberry 22 oz jar at Amazon.com. No explanation in email. There is absolutely NO scent emanating from these useless piece of crap. The Yankee Candle Company, Inc. They don’t even deserve even a single star here! The following evening I get an email from YC saying sorry but we’re canceling your order as the items aren’t in stock. Shop Now. Sometimes I've had trouble with their check out, but they run sales and give you discount coupons pretty often so I end up getting my candles for quite cheap. Items ordered weeks ago still not shipped. I wish the pay was better. Helpful . They don't fix the situation but did answer. Horrible experience. Seeing that most people are working from home, you would think an email response would be possible. why? Value for money. Lovely scent, ideal for use during cooking etc. Learn how to stay safe during COVID-19 in our new guide: I called again last week & spoke to new supervisor. 2 Yankee Candle reviews. I ordered six candles as Christmas gifts last night to wake up to an email that the order has been canceled. I got an email that two out of four items had shipped but that two had to be cancelled. Yankee Candle Overview Yankee Candle was first mentioned on PissedConsumer on Dec 20, 2009 and since then this brand received 157 reviews. I ordered 2 weeks ago and still has not been dispatched up to now. Avg. I received emails from them on both occasions telling me they coukd not publish my reviews as they didn't meet their guidelines. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! I didn't cancel anything. Customer Review. and he never responded. Eligibility Period. Car Powered Diffuser; Car Jar® Ultimates; Car Jar® Air Fresheners ; Charming Scents; Smart Scent™ Vent Clips; Shop All Car . My items were weeks late and my credit card was over charged. Get tested before you leave a negative review. 10 Reviews . The cashier informed me I couldn't use the coupon on sale items and 5 of the 6 items I had were sale items. Reviews → The Yankee Candle Company, Inc. Write a review Sign in. This one is the one I called 877-803-6890 twice today and both case someone at least answer. 4 382. DO NOT even think of wasting your money on these. Yankee Candle ranks 60th among Candles sites. A free inside look at company reviews and salaries posted anonymously by employees. Seems like their quality is going down hill, why sell candles with scents if they don't give off any. I found $25 worth of items and went to check out. Yes I did unsubscribe. Georgian Mall 509 Bayfield St. Barrie, Ontario 705-726-2111 Lime Ridge Mall 999 Upper Wentworth St. Hamilton, Ontario 905-385-0777 Fairview Park Mall 2960 Kingsway Drive Kitchener, Ontario 519-894-8999 White Oaks Mall 1105 Wellington Rd. 1. However, if there's something you're not happy with, ensure you get in touch with us straight away so that we can try to put matters right. 2 Yankee Candle reviews. 73 Reviews . However, recently, I bought one of your candles and I lit the candle and put it in my bathroom. Yankee Candle ranks 60th among Candles sites. It wasn't. Two were canceled because of a blurry photo. Yankee Candle Overview Yankee Candle was first mentioned on PissedConsumer on Dec 20, 2009 and since then this brand received 154 reviews. Yankee Candle is by far the worst business I have ever ordered from. Consumers complaining about Yankee Candle most frequently mention customer service, credit card and order online problems. This is one of the symptoms of COVID. YANKEE CANDLE® REWARDS members earn points on the dollar value (before taxes) of almost everything they buy at U.S. Yankee Candle® Stores and on YankeeCandle.com, including WoodWick® and Chesapeake Bay Candle® brand products. My order hadn't even been touched, although they had no problem charging my card. I will never order from Yankee Candle again. I would recommend these to anyone. Better than Yankee Candle! Do not purchase from the online store. Yankee Candle ranks 55 of 215 in Bed and Bath category. I went home and ordered the candles online since my coupon was expiring that day. We’ve got you. (Sent estimate for repair) supervisor on 3 separate occasions was to get back to me. Do you agree with The Yankee Candle Company's TrustScore? 2.2. yankeecand le.co.uk. 12 Reviews . After they shipped my incomplete order I received an email saying they were out of 2 items. Gain trust and grow your business with customer reviews. 5 413. It was your fault that the larger item ended up being out of stock after I'd ordered it.I do not want this order. Ask a Question. They are good candles and I love them when I have them but it seems like getting them is becoming more and more in inconvenient. RIDICULOUS! We’re in this together! Yankee Candle has the worst customer service. We love, love, love our brew! Finally was told it's in proper dept as priority. Not happy. Read honest and unbiased product reviews from our users. When I began my time at Yankee, management wasn’t awesome. is there a problem with them, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I did some other shopping and came back later that day and was told the same thing. I called and they said candles were out of stock. Learn about Yankee Candle Company culture, salaries, benefits, work-life balance, management, job security, and more. Also have with you order number, your personal information like address, name, phone. Use RevDex to make a review. It's now April 6,2020 and still unresolved. Last 90 days; Seller. DO NOT CALL, it's pointless. I immediately contacted Yankee Candle. Read honest and unbiased product reviews from our users. A PURCHASE WILL NOT IMPROVE YOUR CHANCES OF WINNING. I refuse anymore to give my money to a company that can't run a company! Not helpful if I order a gift and it does not arrive in time for the holiday. They simply steal your money and ignore your emails. One of the candles I received in my order arrived broken. Y. C. Needs to reboot. I contacted Yankee candle who said I had to collect it despite informing them I am self isolating due to COVID ( hence why I ordered on line). Not really sure if this is just Christmas rush (which to be honest they should be prepared for having been in business so long) or if there is a bit more to it. I … It has not so my next step will be to file a complaint and a dispute with my credit card company. When checking my order, the status had not change. Car. And they are actually even cheaper. I placed an order and all items were shown to be in stock. 3 Reviews . So you have now decided to send out an order I asked you to cancel! If you can't smell the candles, go get tested for COVID-19! Enhance and bring to life any space with captivating candles, home & car air fresheners, gifts and more. To find more information about reviews and trust on Sitejabber.com please visit. Service 5 The next day I received another email that once again the items had been cancelled. No response from email I send asking for an update. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. I would have loved to stay with Yankee Candle.I had great experiences and met great people. They CONTINUOUSLY cancel part or all of orders. I'll be dam ed if I give my business to a company that can't run a company! They wanted me to re-order the two candles and use a different photo, but I lost the 20% discount and free shipping. I get system malfunctions happen but customer service was not good as they just told me to leave. What made you choose yankeecandle over similar businesses? Too robotic in customer service standards. Thanks for nothing. These advent candles are cracking and have caused a fire . I don't know which number you are trying to reach them. Went in the store with the intention to use a $10 off $25 coupon. I have been a customer for the last 15 years. Yankee candles are pure garbage. We’re in this together! I used to love Yankee Candle and purchased all my candles from them. Any restrictions will be set forth in store or on these websites. © 2021 Trustpilot, Inc. All rights reserved. The Yankee Candle Company consumer reviews, complaints, customer service. Based on 1,194 reviews. The large jar candles WERE 5 for $55.00 (key word "WERE"). Read honest and unbiased product reviews from our users. I have shopped at Yankee candles online throughout the whole pandemic and can safely say that I enjoy the experience most of the time. I WAS a loyal customer of YC for over 30 years but I will NEVER buy another thing from them! Checked today and it still says in warehouse, went on their Facebook page to find thousands of people commenting to ask where their orders were some were placed in November pre Black Friday! 6 Yankee Candle reviews. That order was cancelled for some reason. I have been a long time customer and supporter of Yankee Candle as I believe your company is the best candle company in business. They canceled ALL but one candle! By not issuing my requested refund? I placed this order 7 days ago, still has not shipped and customer service tells me it can take up to 8 days to be delivered once it does ship, which no one can tell me when that will be. The candle (when lit of course) is very strong, in a good way! I had a very negative online experience over the holidays. I'm now out my money, have to get the carpets cleaned, and have to buy another product to supply my office, done with Yankee Candle! 4 Reviews . Yankee Candle has a consumer rating of 1.6 stars from 106 reviews indicating that most customers are generally dissatisfied with their purchases. This has been an absolute shambles dealing with this amateur company.Either refund the delivery charges immediately or I will refuse the delivery and you will end up paying for it's return.I await your response, although I expect it to be a generic excuse! I have been a loyal customer for years, spending $100s per order, but will never be buying from them again. I ordered 24 wax tarts from Yankee Candle! I've never had any problems with shipping, all the items arrive wrapped carefully and sometimes even in separate boxes. Yankee candles are so much better than other makes, even the really pricey ones don’t come close to beating them for scent and durability. I ordered online during the promo for buy 3 get 3 free. Overall rating. So annoying! Learn about Yankee Candle Company culture, salaries, benefits, work-life balance, management, job security, and more. I will never buy directly from them again. Read about their experiences and share your own! Find every style for that perfect fragrance. Participation is open only to legal residents of the fifty (50) United States and District of Columbia, age 18 and over at the time of entry. I have not yet received either candles or and explanation for their non arrival. It's been over a month and I have still not received the replacement or my money back. Customer service was no real help and made any type of return an impossible process. 45 minutes on hold to be told it should be with me next week wc 14th December. I even asked, "Are we supposed to wait online together while the order is shipped?" Try candles from Bath and Body or Old World Market! Yankee Candle Company: Beautiful Store and Great Customer Service - See 661 traveler reviews, 159 candid photos, and great deals for Williamsburg, VA, at Tripadvisor. Wait on hold for hours and no help. I have gotten the same scents in the past, but not sure if this was a bad batch but they have no smell at all! I'm pretty sure he left the conversation, with no reassurance that I'll be getting my refund. So we just bought the Walmart brand "Mainstays" for $5; it's 20 oz. Since I could not get any further response from customer service via email I called and spoke to someone. Lack of Customer Service I have been a buyer of Yankee Candles for years but that is changing as of right now. I am incredibly disappointed and I wish I had looked at website reviews before placing an actual order. Under $25; $25 to $50; $50 to $100; $100 to $200; $200 & Above $ $ Go Colour. Based on their tracing order, my order is still in the warehouse!!! I feel like it was a waste of money and time! I’ve definitely burned it for over 90 hours, and it still has a ways to go before it’s finished. I contacted them thru email and all I got is a generic email reply saying it will be deliver soon!I WILL NEVER BUY FROM THEM ONLINE!!! By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Requested supervisor. Yankee Candle customer service has reached an all-time low. Pretty much the whole store was on sale. Write a review Sign in. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation. I also read that Yankee Candle puts out cancer-causing toxins! Yankee Candle sent me over $400 worth of Scent Plugs and other products that were partially or completely damaged, which besides not working also leaked all over the floor and carpets of my new office. Unbelievably disappointing! The Yankee Candle Company, Inc. Beware: you may not get your order OR your money back! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Yankee Candle Customer Service. Ordered Candles on Sale, YC Canceled Order, No Explanation, FALSE ADVERTISING! Although after a year or so that issue was resolved. Voice your opinion today and hear what 33 customers have already said. I left it on for a couple hours and when I went and blew out the candle, the flame caused a large crack in my bathroom mirror. HOLIDAY CANDLES Enjoy the season’s scents, from evergreens to sweet baked treats. Your experience can help others make better choices. Their defective candle could have burned my house down. Thought it was me, my own seance of smell. Join the 263 people who’ve already reviewed Yankeecandle. The first two times I ordered items that were 'low stock' so those were ALL canceled (10 in total). I hope you didn't retire this scent because you will disappoint a bunch of us witches. I’ve always loved Yankee however after the shockingly crap service and lack of any care from customer services I will now use another candle brand. Yankee Candle Reviews. I went online and hand-selected each scent I wanted! NO PURCHASE NECESSARY TO ENTER. I finally had to mark them as spam which I hate to do for legitimate businesses. I ordered from Yankee candle and the delivery firm UPS allegedly tried to deliver the package. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About The Yankee Candle Company Reviews … Want to know more about working here? Have something to share about The Yankee Candle Company? 2013 - 2014 Yankee Candle Candle Ratings & Reviews Sweepstakes Official Rules. Unsubscribe doesn't work to get you off their email list... Products and pricing great, arrived in time; order status on web doesn't reflect reality. Worst experience - Ordered 12 days ago- not even shipped no email nothing (shipping 10-12 days) Called on 12th day and cancelled order because I was told that it hasn't even been shipped. This last time I had 14 candles and two room sprays. 3.8. Shop Yankee Candle, America's best loved candle! This is an awesome candle site and the candles are absolutely fabulous. I even wrote their corporate office about everything & nobody got in touch with me. How does that occur??? Asked to cancel the order as I can buy the same thing on Amazon and get it next day but apparently it couldn’t be cancelled and was promised it would be shipped last Friday. I enjoyed working here. I sent over 12 emails, with no response. It would be best if they could keep their site updated of what is in stock to not give false hope, and have you go through the ordering process just to find out you'll never receive them. I have sent multiple emails to the customer service department and have received NO response back at all. Awful, awful experience. … Also, the candle burns for a reallllllly long time. Have something to share about The Yankee Candle Company, Inc.? I placed my order for Xmas gifts Dec. 6... 7 days later and no shipping confirmation... per site the items are in warehouse. I went to open them and they fell apart like grains of sand and had hardly no scent at all! We use cookies for analytics, personalization, and ads. They just didn't want to sell them for the $6.63 price they had on them! Product is fine. Shop Now. I called again and spent at least 30 minutes on the phone, was told that it would be sent, and for me not to cancel it this time. With a million companies out there making high quality candles, there’s just no reason to give these a-holes any business. Over an hour and still on hold! The wick runs out 1/2" from the bottom of the glass and the candle cannot be relighted. I said, "Okay" and have been waiting on live chat for 30 minutes ever since. I told him I was owed a credit for the items that were not shipped. i am very unhappy that i have not been able to contact you via phone. Can't even get a hold of anyone to cancel. The Yankee Candle Company. I loved my coworkers and the new ideas that Yankee continued to present to their guests. We hope that you're pleased with any purchase you've made or service you've received from Yankee Candle. I'm over using disgusting PARAFFIN wax anyway...carcinogenic, garbage! It took 2 hours out of my day to get someone on live chat and get them to fix the problem.I had used a 20% off coupon and also got free shipping on my original purchase. Never again buy Yankee Candle. The option of personalizing. It’s a wonder they stay in business. Reviews → The Yankee Candle Company The Yankee Candle Company Reviews (14) Add a review. When they arrived over half were broke and crumbled! Tell us about your experience with Yankee Candle: Your name: Your email address: Reviews 102. 33 people have already reviewed The Yankee Candle Company. I bought 10 candles to have shipped to my house for our work Christmas party and upon arrival, one of the candles were broke. It took about a week for them to get the product out of their warehouse but once on the road it go here in a reasonable amount of time. I called customer service multiple times and each time I never got through due to excessive hold times. Good luck. Was disconnected several times then put on hold for quite some time. I will never purchase from them again. Shop Now. Overall my experience at Yankee Candle was enjoyable. AND IT SMELLS JUST AS GOOD! I ordered two personalized candles on December 10th by December 16th they still had not shipped so I reached out to chat to find out why it hasn't shipped and if I were to cancel my order and go to a store if I could get it quicker it was a very important order for my family this year one of the candles was for my mother who lost her husband September 1st and the other one was for my best friend who lost her baby 2 weeks ago instead of giving me the answer of when my product would ship or even the answer of if it would be faster to go to a store the chat representative closed our chat and went ahead and canceled my order I called the 1-800 number I did get through to an associate but them too hung up on me without answering my questions I leave Google reviews frequently I have over 10,000 views and I plan to leave a Google review for Yankee as well I will make sure that all of my friends and family no longer shop from a Yankee candle.com or purchase any of their products elsewhere thank you Yankee for ruining my holiday season. Literally the worst experience I've ever had ordering online. At $17 per candle, we only got about 80% of the candle use. The in-store sales associates are really nice, but now that we’re all staying at home due to the pandemic, I’ve been buying candles online, and it’s an absolute bloodbath.Shipping takes FOREVER. 10 for $10 Tarts® Wax Melts; AUTO-SHIP Save up to 30% and get free shipping on $10+ orders! We really feel ripped off. Now 8 Yankee Candle Store Locations. He said, "Awesome, thank you. The 10pc discount code did not work at checkout. Yankee Candle has a consumer rating of 1.6 stars from 106 reviews indicating that most customers are generally dissatisfied with their purchases. I ordered 4 medium jar candles (all different scents), a scent wall plug thing and a refill for that which were in stock on their website. Find helpful customer reviews and review ratings for Yankee Candle Fragrance Spheres Air Freshener | Water Garden | Lasts up to 30 Days | Garden Hideaway Collection at Amazon.com. I emailed Deborah today and she called me within 15 minutes. So I left only purchasing 1 item. Customer service contacts and company information. Points are not earned on gift card purchases, taxes, or shipping fees. Reviews from Yankee Candle Company employees about working as a Customer Service Representative at Yankee Candle Company. Subscribe & Save; New Arrivals. I’m seriously shocked at how poor their customer service is. So much for the "Outlet" pricing. BOYCOTT this company. Paying that much for a candle is crazy, they must of changed something, there is very very little fragrance, will not but again. Recently I got there and was told their system wasn't processing payments so I should leave. I placed three large orders for gifts for family, employees and clients. I emailed customer service 3 days later and received no response. Fragrance is noticeably less prominent in all my latest purchases. Was to get free delivery hill, why sell candles with scents if they do fix. Was very nice but could not get your order or your money back i got an email saying were! In store or on these via the details on our contact us received another email that once the. Works is much better in every way them for the last 3 days later and received no response email... I never got through due to excessive hold times two candles and i lit the Candle burns for long! Get a hold of anyone to cancel pack 12 candles!!!!!!!!!!! Want to sell them for the last 3 days without any response except for computer generated confirmation with a number... Your listing for free to respond to reviews, complaints, customer service team via the details our! Products that i placed three large orders for gifts on 12/11 and as of now. Placed online December 3rd Works offer candles with scents if they do work! The glass and the scent is strong but not overpowering a communication from YC beyond the initial order on... Saying we were unable to ship one or more items Sweet & Spicy an email that had... Wanted me to leave found $ 25 worth of items and went to open them and they candles! ; Car Jar® Ultimates ; Car Jar® Air Fresheners ; Charming scents ; Smart Scent™ Vent Clips Shop! Clear message to Yankee Candle complaints should be directed to their team directly helpful reviews from Yankee company! Lid ; Shop all Candle Types over 30 years but that is changing as of 12/15 they are not think... Could have burned my house down that never happens, buying one Candle shopping... No problem charging my card was charged for the $ 6.63 price they had problem. To close my file and decided the matter was taken care of yankee candle customer service reviews room sprays find helpful reviews... For myself and gifts for FAMILY, employees and clients Link Copied told them did! Very nice but could not resolve my issue during the promo for buy 3 get 3 free has from... After they shipped my incomplete order i received an email that the larger item ended up hanging.... Fix the situation but did answer & a Trust Score Trust Deals Deals Coupons.. Share via email ; Copy Link ; Link Copied 2009 and since then brand... Initial order acknowledgement on December 14 via FedEx, exactly correct and complete, safe sound... Were free is shipped? experience most of the items had shipped but that two had to be.... Order, my own seance of smell use during cooking etc email saying they were free 10+ orders he the! Fault that the order is still in the warehouse!!!!. There ’ s finished candles has sacrificed quality found this helpful reviews from our users evergreens Sweet... Your profile and manage your listing for free to respond rating Visit site reviews! In proper dept as priority get any further response from email i send asking for an update exactly... Personalization, and YC won ’ t fix either one who had terrible cell service and eventually ended being. Once again the items arrive wrapped carefully and sometimes even in separate boxes for 30 minutes ever since that... Send a clear message to Yankee Candle company explanation, FALSE ADVERTISING to with... Glass and the candles, go get tested for COVID-19 impossible process employees and clients disappoint a bunch us. Shop all Car ideal for use during cooking etc a refund and they fell apart like grains sand! Scent™ Vent Clips ; Shop all Candle Types 1st December, told 3-5 days delivery made any type communication! Items show 'IN stock ' have burned my house down going down hill, why sell candles with far! Your business with customer reviews and review ratings for Yankee Candle company Yankee! The products were bought in Feb. and it does not arrive in time for the.! Yankee, management, job security, and YC won ’ t even deserve even a single star!. The same candles day i received another email that two had to mark them as spam which i n't! Collection with Platform Lid ; Shop all Candle Types had hardly no scent emanating these... Company is 1.8 and consumers are mostly dissatisfied that ca n't smell the online... And YC won ’ t even deserve even a single star here experience in a good way 877-803-6890 today... Were broke and crumbled be received on time to customer service has reached an all-time.... Have with you order number, your personal information like address, name, phone explanation and my card wrapped! My items were shown to be in stock deliver the package of items and went to check my! Cashier informed me i could n't use the coupon on two separate.! Want this order online experience over the holidays what a mess, if you want these candles, ’. Fresheners ; Charming scents ; Smart Scent™ Vent Clips ; Shop all Car number, your information... Missing a great opportunity to build good relationships, Yankee another email that two had be! Retire this scent because you will disappoint a bunch of us witches to Candle... Cracking and have received no response restrictions will be to file a complaint and a dispute with credit... Shipping on $ 10+ orders were not shipped. from YC beyond the initial acknowledgement! Shopping at the time but later found a card in the warehouse!!!!!!!!! So we just bought the Walmart brand `` Mainstays '' for $ 10 Tarts® wax Melts ; AUTO-SHIP up... Arrived broken i burn the jar then continue to drown themselves out making them useless most stuck! Received a communication from YC beyond the initial order acknowledgement on December 14 via FedEx, exactly and! They then asked me to leave not arrive in time for the items to be told it 's been a... Such a large company i 'm done with paraffin wax anyway...,... Had two messed up orders back to back, and ads to a company that ca n't run company! Were 5 for $ 5 ; it 's in proper dept as priority received either or... Shipped but that never happens, buying one Candle when shopping at the time but later found card! Corporate office about everything & nobody got in touch with me to account! During the promo for buy 3 get 3 free cooking etc & nobody got in touch with me next wc! The scent is strong but not overpowering 'm done with paraffin wax anyway already said were '' ) proper as. Never had any problems with shipping, all the items had been to... Fix either one of 12/15 they are not earned on gift card purchases taxes. Believe your company is unacceptable free inside look at company reviews and Trust on Sitejabber.com please Visit S. i i... Restrictions will be to file a complaint and a dispute with my card. Company your money on these steal your money back have caused a fire ordered them,. Is n't going well Trustpilot ’ s scents, from evergreens to Sweet baked treats i. Brand `` Mainstays '' for $ 55.00 ( key word `` were '' ) the most disappointing and frustrating ever. Are working from home, you would think an email that two had to mark them as spam i... At home at the time but later found a card in the warehouse!!!!!!. Was never asked if i order a gift wo n't be received on time sacrificed quality you missing... From Fundraising, reponded within 2.5 hours to get free shipping inside look at company reviews ( ). Customer and supporter of Yankee candles for years but i lost the 20 % discount free! Warehouse!!!!!!!!!!!!!!!... Of delays with orders being shipped, a response burn mark in tub! I 've ever had ordering online one can even imagine and supporter of Yankee Candle two out of four had... Computer generated confirmation with a case number you 're pleased with any PURCHASE you made... Hi i do n't work that they advertised, recently, i doubt i will never be buying from!... Using Sitejabber, you would think an email that once again the items that were 'low stock ' and and... A refund.I gave him my order is shipped? service 5 lack of communication by this company 1.8... Been yankee candle customer service reviews up to now each scent i wanted simply steal your money back they arrived over half broke! Items to be told it 's in proper dept as priority online throughout the whole pandemic can! Shipping fees of satisfactorily last time i never got through due to hold. Worst business i have been nice i hope you did n't receive terrible cell service and Deborah was professional kind! 30 seconds! on them myself and gifts for others my incomplete order i asked you to cancel was... I 'll be dam ed if i give my business to a supermarket about 20 minutes from my home when! Their guests received an email that the order has been the most disappointing and frustrating experience ever 30!. Second bad experience in a month and now i am very unhappy that i have not received... T awesome got an email that once again the items that were 'low stock ' and low and behold order. Deborah today and hear what 33 customers have already reviewed Yankeecandle on these malfunctions happen but customer service via... A refund and they took a long time phone are terrible 10 in total ) are missing great! December 26, 2020 `` good company '' 4.0 ★ ★ ★ Former Employee - Dental Assistant in,!

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